Refund & Cancellation Policy – Dr Raaj

1. Order Cancellation

  • Customers can request order cancellation within 24 hours of placing the order.
  • Cancellation requests after the order has been shipped cannot be accepted.
  • Appointments once booked are non-cancellable and non-refundable.
  • To cancel an eligible order, contact us at:
    📧 Email: Pankajraj1508@gmail.com
    📞 Phone: 7523953069

2. Refunds

  • Refunds are processed only for canceled orders (excluding appointments) or defective/damaged products.
  • Refunds will be made to the original payment method used at the time of purchase.
  • Refund processing may take 7–10 business days depending on the bank/payment provider.

3. Return Policy

  • Returns are accepted only for damaged or defective items.
  • To initiate a return, contact our customer support within 3 days of delivery.
  • Returned items must be in original packaging with all accessories included.

4. Non-Refundable Items

  • Products that have been used, damaged, or altered after delivery cannot be refunded.
  • Appointments are strictly non-refundable.
  • Shipping charges for returns may be borne by the customer unless the product is defective.

5. Contact for Refunds & Returns

If you want, I can now merge this with a Shipping Policy to make a full “Shipping, Refund & Cancellation Policy” page for Dr Raaj that’s ready to use on the website.

Do you want me to do that?

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