At drraaj.com, we strive to provide a seamless experience for all our users. We understand that unforeseen situations may arise, and therefore, we have outlined our refund policy for online doctor appointments below.

1. Appointment Cancellation by the Patient

• No Refund: No refunds will be provided for missed appointments without prior notice.

2. Appointment Cancellation by the Doctor

• If a doctor cancels the appointment or is unavailable for any reason, you are entitled to a full refund, or you may choose to reschedule with the same or another doctor.

3. Technical Issues or Platform Errors

• In case of technical issues on our platform that prevent the appointment from taking place, you may be eligible for a full refund or rescheduling at no extra cost.

4. Processing Time for Refunds

• All eligible refunds will be processed within 7–10 business days from the cancellation confirmation. Refunds will be credited back to the original mode of payment.

5. Non-Refundable Situations

• Consultation fees for completed appointments are non-refundable, even if you are unsatisfied with the consultation outcome.
• Any additional service fees or processing charges may not be refundable.

Please note that this policy is subject to change. For any questions or assistance with cancellations and refunds, feel free to contact our support team at contact@drraaj.com